Return & Refund Policy
At BabeReborn, we want you to feel confident with your purchase. If you are not happy with your order, please contact our support team and we will help you find the best solution based on your case.
30-Day Guarantee
Contact us within 30 days of receiving your item to start a return or refund request.
Original Condition
Items must be returned with accessories, giveaways, and original packaging.
Original Payment
Refunds are issued to the original payment method used at checkout.
Support Response
Contact us at doll@babereborn.com. We usually respond within 24 hours.
1. 30-Day Money Back Guarantee
We offer a 30-day money back guarantee on all orders. Customers may contact our support team within 30 days of receiving the item to start the return or refund process.
If you need to request a return or exchange after the 30-day period, please contact our customer service team. We will work with you to find a feasible solution based on your situation.
Need help? Please email us at doll@babereborn.com before sending any item back.
2. How to Return an Item
To make sure your return is processed correctly, please follow the steps below.
Submit Your Request
Email doll@babereborn.com with your order information and the reason for your return.
Wait for Our Confirmation
Our support team will review your request and follow up with return instructions.
Pack Your Item
Prepare the item in its original packaging, including all accessories, giveaways, and packaging materials.
Ship It Back
Return the package to the return address provided by our support team.
Send Us the Tracking Number
After the package is shipped, please send us the tracking number so we can follow the return status.
3. Refunds & Exchanges
Once we receive and process your returned item, your refund or exchange will begin.
| Option | Processing Details | Estimated Time |
|---|---|---|
| PayPal Refund | Refund will be issued to the original PayPal account used at checkout. | 3–5 business days |
| Credit Card Refund | Refund will be issued to the original credit card used at checkout. | 5–10 business days |
| Exchange | Exchange will be processed after we receive and process your return. | Processed within 48 hours; delivery usually takes 7–10 business days depending on location. |
4. Return Conditions
To qualify for a return, refund, or exchange, please make sure your return follows these conditions:
- The return request must be authorized by our customer service team.
- The item must be in its original condition.
- All accessories, giveaways, and original packaging must be included.
- A tracking number should be provided after the package is returned.
5. Important Return Notices
- Unauthorized return or refund requests may not be accepted.
- Please do not use the sender’s address on your package as the return address. It may not be our return address and may affect return processing.
- We are not responsible for returns that are lost in transit, damaged during delivery, or not delivered to our return address.
6. Who Pays for Return Shipping?
Customer Reason
If the return is caused by the customer, the customer is responsible for the return shipping fee. The specific fee depends on the shipping carrier you choose.
BabeReborn Reason
If the item you receive is damaged or incorrect due to our reason, you will not need to pay the return shipping fee.
Still Need Help?
Contact us at doll@babereborn.com. We typically respond within 24 hours.