Shipping policy
Shipping Policy
Transportation Policy
We want your reborn baby doll to arrive safely and clearly. Below you’ll find our shipping destinations, delivery times, shipping fees, and tracking information.
Free shipping
Eligible orders are eligible for free standard shipping. Eligibility criteria vary by destination.
Processing time
Most orders are processed within 1 to 2 business days .
Delivery options
Standard and priority transportation services are available in some areas.
Order tracking
Tracking information will be sent via email after the order is shipped.
1. Our shipping locations
We currently ship to the United States, Canada, the United Kingdom, European countries.
2. Shipping Costs and Delivery Time
Shipping costs vary depending on the destination, mode of transport, and order weight. Please see below for details.
| Transportation methods | freight | Expected delivery time |
|---|---|---|
| Standard Shipping | Order price: $19.99 | 8–10 business days |
| Free standard shippingBest value for money | Orders $149+: Free shipping | 8–10 business days |
| Shipping Method | Shipping Fee | Estimated Delivery |
|---|---|---|
| Standard Shipping | Orders : $19.99 | 8–10 business days |
| Free Standard Shipping | Orders $149+: Free Shipping | 8–10 business days |
| Priority Shipping | $24.99 + $6 per extra 0.5kg after 1.5kg | 5–7 business days |
| Shipping Method | Shipping Fee | Estimated Delivery |
|---|---|---|
| Standard Shipping | $19.99 | 8–10 business days |
| Priority Shipping | $24.99 + $15 per extra 0.5kg after 1.5kg | 5–7 business days |
| Shipping Region | Shipping Fee | Estimated Delivery |
|---|---|---|
| Most European Union countries Excluding Portugal, Austria, Romania, Luxembourg, Finland, Cyprus, Spain, and the Netherlands. |
Orders : $19.99 |
8–10 business days |
| Portugal, Austria, Romania | Orders $0–$168.99: $19.99 Orders $169+: Free Shipping |
8–10 business days |
| Luxembourg, Finland, Cyprus, Spain, Netherlands | Orders $0–$178.99: $17.99 Orders $179+: Free Shipping |
8–10 business days |
| Shipping Method | Shipping Fee | Estimated Delivery |
|---|---|---|
| Standard Shipping | Orders : $19.99 | 8–10 business days |
3. Delivery Time
Total delivery time
Total delivery time = Processing time + Transportation time
Processing time
Most orders are processed and shipped within 1 to 2 business days , excluding holidays.
Multiple packages
If your order contains multiple items, they may be delivered in separate packages. If you receive part of your order first, the remaining items will arrive shortly.
Pre-order items
Please refer to the estimated shipping date on the product page for pre-ordered items. We recommend choosing standard shipping for orders that include pre-ordered items.
4. Customs duties, tariffs and taxes
International orders may be subject to import duties, customs fees, or other charges upon arrival at their destination. These charges are the responsibility of the customer. Please contact your local customs office for details.
5. Order Changes and Cancellations
Once your order is placed, we will begin preparing it for you immediately. If you need to cancel your order or change your shipping address, please contact us at doll@babereborn.com as soon as possible.
We will do our best to help, but we cannot guarantee that there will be changes once the order enters the processing stage.
6. Track your order
Tracking emails
After your order is shipped, you will receive a shipping confirmation email with a tracking number.
Online Track
You can track your order here: Track Your Order
7. Shipping Partners
Do you need help with your order?
Please feel free to contact us at doll@babereborn.com. We usually respond within 24 hours.